|
|
Conditions of Use
Terms & Conditions
1. Payment
All purchases must be paid in full before delivery unless Cash on Delivery has been agreed. We will continue to own, and reserve the right to repossess any goods sold from its web site until payment has been received and cleared in full. Payments are accepted on most credit or debit cards. Please allow 5 working days for clearance of personal cheques.
2. Terms of Sale
All purchases made are subject to these terms and conditions and they do not affect your statutory rights.
3. Returns
Items returned within the 7 day cooling off period. By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Where you are withdrawing from your purchase within the 7 working day cooling off period, and there has been no error on our part, we will refund the cost of the item BUT NOT the cost of postage, it is then the customers responsibility to return all the good/s in the original packaging to our warehouse, if this is not feasible, then we can collect the goods on your behalf, but you will be charged a collection fee of £49 or equivalent to the delivery charge, whichever is the greater for this service. . You must exercise the right to cancel an order by informing us in writing within the following period: Goods - from the date the order is accepted by us until seven days after the Goods arrive at the delivery address. Customers exercising their right to cancel an order must ensure that reasonable care is taken of the goods and that they are returned to us in an unused and as new condition complete in its original packaging and with all instructions and accessories. If a return has been authorised by us, we will refund the purchase price of the goods within 30 days of receiving and checking the goods are as new and complete.
4. Damaged Products
4.1 All damages must be reported by email within 24 hours and noted on carriers note on delivery if possible. Please send photographic evidence if possible. Please under no circumstances sign the delivery note "unchecked" this is not recognised by carriers as sufficient to lodge an insurance claim in the case of damages. Please note that any damaged or faulty items may be replaced or refunded in line with our 7 day money back guarantee.
4.2 If we sent you an item you did not order (an “incorrect” item) As soon as you find out we’ve sent you an incorrect item, you should send it back to us, and we’ll make sure that you are not charged for it. If you want to replace the item we sent you with the item you ordered, then we will (subject to having stock) send you the correct item as soon as we can.
5.Care of Furniture
Due to the nature of solid wood, changes in relative humidity may cause some small movement in the timbers, great care has been taken to reduce the incidence of such occurrence, however by the very nature of the solid timbers the complete elimination is impossible. All our timbers are dried to beyond acceptable moisture contents, However wood is a natural fibre and can never be 100% guaranteed against small amounts of movement. It is extremely rare that the structural integrity of our furniture will be compromised. Please avoid furniture polishes such as Mr Sheen etc, this will dry out the timbers. Please simply buff with a dry lint free cloth for best results, or use good quality proprietary wax.
|
