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Important information on the Bespoke order process

All bespoke orders are designed by Trade Furniture and hand made in India by our exclusive manufacturers to your exact specification. There is a 12 week lead time from the date the order is placed to the delivery or collection date. This is the usual timeframe and cannot be guaranteed.

We will produce a detailed drawing for you on application of a bespoke order request. If the drawing is acceptable we will ask you to sign and return the drawing at which point we can place an order subject to the full payment or a 50% deposit being received and we will manufacture the furniture as per the signed drawings.

Terms and Conditions of a Bespoke order

1. Payment

All bespoke orders are subject to a 50% non-refundable deposit due to the considerable time and cost involved in the process of manufacturing a bespoke piece of furniture. All purchases must be paid in full before delivery unless Cash on Delivery has been agreed for the remaining balance. We will continue to own, and reserve the right to repossess any goods sold until payment has been received and cleared in full. Payments are accepted on most credit or debit cards. Please allow 5 working days for clearance of personal cheques. Payment details.

2. Terms of Sale

All bespoke purchases made are subject to these terms and conditions and they do not affect your statutory rights though bespoke, special or tailor made orders are exempt from the Consumer Contracts Regulations.

3. Returns

Bespoke orders are exempt from the consumer contracts regulations and as such we do not offer a returns option for bespoke orders. This does not affect your statutory rights under the consumer rights act.

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