We are sure you will be delighted with the quality and style of your furniture but if you need to return your items you can do so free of charge with the driver at the time of delivery.
Following delivery if you need to return your item then please inform us within 14 days from the date of delivery and ensure the furniture is re wrapped in the original packaging ready for collection (for standard delivery). Our delivery team will collect the items to be returned at the next available opportunity (subject to a collection fee charged at the same rate as the delivery charge applicable by order value). Where you have had a standard delivery please keep all packaging and re box items to be returned.
Standard and Unwrap delivery information are available here. Once the goods have been received back into our warehouse in unused condition you will be refunded in full via the original method of payment.
We reserve the right to withhold part of your refund if goods are returned to us damaged. We reserve the right to charge a re-stocking fee of 10% if the items are returned without packaging (applies to standard delivery orders only). This does not affect your statutory rights.
Please note that our mattresses are non-returnable once the seal of the packaging is broken for health and hygiene reasons due to the intimate nature of the product. This does not affect your statutory rights; if the seal is intact then mattresses can be returned within 14 days subject to our collection fee where applicable. As mattresses are made to order we require a 20% deposit against each mattress ordered.
We are confident that your furniture will remain beautiful and trouble free for many years to come, however for your peace of mind all of our furniture comes with a twelve month guarantee during which time we will endeavour to resolve any issues quickly and efficiently. We are dedicated to providing excellent customer service both before and after delivery and our team are happy to help with any queries or problems you may have, please read the following guides or feel free to contact us at any time.
IF YOU EXPERIENCE A PROBLEM WITHIN 14 DAYS FOLLOWING DELIVERY
If you have a problem following delivery that was not noted by the driver or noticed at the time of delivery please contact us in the first instance at firstname.lastname@example.org detailing the problem including your invoice details/order number and attach photographic evidence if possible, we will respond as soon as we can and in any instance within 2 working days.
If it is deemed that there is an obvious fault which has not been caused by misuse or damage after delivery we will offer a refund, discount or exchange to resolve the situation for you. Our returns policy.
IF YOU EXPERIENCE A PROBLEM WITHIN THE FIRST TWELVE MONTHS FOLLOWING DELIVERY
Please contact us in the first instance at email@example.com detailing the problem with your invoice details/order number and photographs if applicable and possible, we will respond once we have checked our records and in any instance within 2 working days. If it is deemed there is an obvious fault which has not been caused by wear and tear or misuse we will offer an exchange or repair depending on the length of time since delivery took place.
Our drivers are fully trained in the care, repair and maintenance of wood and carry tools and materials on their van so repairs we offer as part of our guarantee can be carried out at site by our drivers or will be collected and repaired in our workshop before being delivered back to you.
Risk of damage to or loss of the products will pass to the buyer upon delivery, we therefore reserve the right to refuse the exchange or repair of an item deliberately damaged or misused following delivery. This does not affect your statutory rights.