Your delivery will be within 7 days* for stock items and you will receive a two to four hour time slot. On the day of your delivery, the driver can call you 30 minutes prior to delivery. We deliver from 6am and up to 6pm Monday to Saturday. If you require a Saturday delivery then this can sometimes result in your delivery slot being beyond the 7 days* promise. The driver will bring the furniture into your house and unpack it for you and we will take the packaging away with us so all you are left with is a beautiful piece of furniture. Drivers are supplied with disposable shoe covers to protect your carpet, please ask if required.
*The following postcodes may exceed the 7 day delivery time frame: IV, AB, DD, PH, TR, PL, TQ, CT, EX, TA, BH, SO, PO as may orders requiring a 2 man delivery. Due to bank holidays over the Christmas period orders placed between the 20th of December and 31st of December are excluded from the 7 day delivery promise. Delivery will never take longer than 10 working days and may still be within 7 days.
Our highly trained driver’s work on their own so we can continue to provide an excellent delivery service at the lowest possible price however should you require delivery to any floor other than the ground floor we can arrange a 2 man delivery at no extra cost, please let us know at the time of order if this is the case. All items needing assembly such as dining tables and beds will be fully assembled by the driver. In the rare event of a problem please make the driver aware and he will comment on the delivery note for the customer service team to follow up.
Please remember it is your responsibility to make sure there are no access or space restrictions at the time of your delivery. It is important to make sure you measure the designated area and access ways for your new furniture. All of our products will be delivered to you packaged and we would ask you to allow for this. Please also consider skirting boards, staircases and doorways when measuring up.
email us and a member of our team will get back to you.
We use an external courier to deliver to the postcodes listed below and as such no delivery charge will be calculated at checkout. We will contact you at the earliest given opportunity regarding the cost of this delivery.
If furniture needs to be taken upstairs or is very heavy, we may require assistance and cannot take responsibility for any damage to walls or rails whilst taking furniture up or downstairs. All items needing assembly such as dining tables and beds will be fully assembled by the driver.
When your furniture is unpacked please take the time to check that you are happy with it before signing the delivery note as cosmetic damage cannot be rectified following delivery, this does not affect your statutory rights. In the rare event of a problem please make the driver aware and he will comment on the delivery note for the customer service team to follow up.